Frequently Asked Questions
We’ll do our best to answer the most common questions when it comes to the design, ordering, shipping, and measuring of our products.

When will I get my order?

We normally get product out in about a week, but we always tell people 2-3 weeks. Plan accordingly, but you may get lucky. In the run-up to Graduation through Father’s Day and then October through Christmas, please order as soon as possible. In 2020 our Christmas cutoff was December 12. We anticipate a similar timeframe in 2021. If you have a timeline you’re working against, our team is always available to tell you what the current lead time on a product is. Just send us a message through our Contact Us page.

Also, if you absolutely need something fast, this is the good ol’ USA, so we can normally figure out a rush charge if you really need to skip the line. That doesn’t apply to Christmas and Father’s Day, but outside of those times we can normally figure something out for you.

What is your shipping policy?

Shipping is free. That was easy. If the product weighs more than 150 pounds, generally it goes on an LTL carrier. Which LTL carrier will vary based on what part of the country it’s going to, whether or not it’s going to a business or residence, and whether a liftgate is required.

If you need something urgently, it’s best to call or email before placing your order so we can get a quote on expedited delivery.

What is your return and refund policy?

Due to our grill grates and griddles being made-to-order, all sales are final unless there is a manufacturers defect, in which case we will gladly replace the item. On all other items, such as bookends, drinkware, coasters, grilling accessories, we area happy to accept returns within 30 days after the delivered date. Please contact us at to arrange returns or to report damage during shipping or any other issues you encounter. We take care of our customers.

How do I measure my grill grates?

What’s the difference between carbon and stainless grates?

How do the grates season and what do they look like as they get broken in?

Coming so very soon….

How to easily and quickly restore neglected and rusty grates and griddles


Still have some questions? We’re happy to help. Jump on over to our contact us page and send us an email.

Contact Us
Independently verified
411 reviews