Free shipping on all orders over $100
Frequently Asked Questions
We’ll do our best to answer the most common questions when it comes to the design, ordering, shipping, and measuring of our products.

When will I get my order?

We normally get product out in about a week, but we always tell people 2-3 weeks. Plan accordingly, but you may get lucky. In the run-up to Graduation through Father’s Day and then October through Christmas, please order 3-4 weeks early if possible. If you have a timeline you’re working against, our team is always available to tell you what the current lead time on a product is. Just send us a message through our Contact Us page.

Also, if you absolutely need something fast, this is the good ol’ USA, so we can normally figure out a rush charge if you really need to skip the line. That doesn’t apply to Christmas and Father’s Day, but outside of those times we can normally figure something out for you.

What is your shipping policy?

Shipping is a flat $7.50 if your order is under $100 and free if it’s over. If the product weighs more than 150 pounds, generally it goes on an LTL carrier. Which LTL carrier will vary based on what part of the country it’s going to, whether or not it’s going to a business or residence, and whether a liftgate is required.

If you need something urgently, it’s best to call or email before placing your order so we can get a quote on expedited delivery.

What is your return and refund policy?

On custom engraved items and custom size grill grates, all sales are final unless there is a manufacturers defect, in which case we will gladly replace the item. On all other items, such as bookends, drinkware, coasters, grilling accessories, and stock grill grate sizes, we area happy to accept returns less shipping. Please contact us at orders@gridironmetal.com to arrange returns or to report damage during shipping or any other issues you encounter. We take care of our customers.

How do I measure my grill grates?

What’s the difference between carbon and stainless grates?

You can see some of the seasoning processes of each and what they look like after they’ve been used for a while in the video directly below. The short answer is both stainless and carbon will offer similar thermal mass properties in this particular case.

Carbon *technically* transfers heat better, but for the purposes of grilling products, they’ll function about the same. Stainless, however, will be far more maintenance-free.

Carbon grills require a healthy seasoning to stave off surface rust, which constant use will provide. However, if you don’t use it regularly, it will get some surface rust that will erode the seasoning. This can be scraped off and reseasoned, but that’s time away from cooking delicious food! Stainless won’t face that problem.

How do the grates season and what do they look like as they get broken in?

NEED MORE ANSWERS?

Still have some questions? We’re happy to help. Jump on over to our contact us page and send us an email.

Contact Us